Frequently Asked Questions
For your comfort we have created these FAQ’s with information about our hotel, services and our conditions.
If you have any questions, or require other information, please do not hesitate to contact our reception.
The reception is at your service 24 hours per day.
We wish you a pleasant stay in our hotel and hope to welcome you (again) in the near future.
The paying car park is the private property of the Begijnhof hotel and is subject to 24/7 camera surveillance. Our outdoor car park is also protected by a boom barrier that opens with a parking code. This code is changed each day and can be obtained from the reception. The parking charge per overnight stay is €12 per car.
Name of the bank : KBC Bank
Bank address : Martelarenplein 22
Account number : 736-4036060-51
BIC/swift code : KRED BE BB
IBAN number : BE 75 7364 0360 6051
VAT number : BE 0434.903.854
All reservations shall be confirmed in writing, which may either be done via mail or through online booking on our website (or that of third parties). We do not accept any bookings via the telephone.
Each reservation shall be invoiced at the prices and terms and conditions that may be in force on the date of confirmation of the reservation in question. All prices are inclusive of VAT and other taxes and are payable in Euros. The price may be unilaterally revised, depending on governmental measures, including changes in duties and taxes.
Group rates shall only apply in case of simultaneous booking of a minimum of 10 rooms. If this number is not achieved on the day of arrival, the standard room rates as applicable at that time shall apply unchanged.
All invoices shall be paid within 15 days after the invoice date.
Protests in respect of invoices shall be lodged through registered letter within 8 days after the invoice date. If not, the invoice shall be deemed to have been accepted.
In case of late payment, a late payment of 1% per month shall be charged, counting from the date of the invoice, through operation of law and without the need to issue a prior notice of default. In such case, liquidated damages equal to 10% of the invoice amount shall be payable, subject to a minimum of €100, through operation of law and without the need to issue a prior notice of default.
In case of delay in payment, the Begijnhof Hotel reserves to itself the right to terminate all the agreements that are still to be executed, and to stop the execution of ongoing agreements, with immediate effect and without the need to issue a prior notice of default.
At the time of checking out, you may pay in cash or by a bank/credit card. We accept Maestro, Visa, American Express, Eurocard/Mastercard and Diners Club. Invoicing of the costs shall be requested and approved in advance.
A reservation may be cancelled by individual guests up to 24:00 hrs prior to the day of arrival.
- In case of cancellation between 24:00 hrs prior to the day of arrival and 16:00 hrs on the day of arrival, 50% of the room rate of the first overnight stay shall be charged.
- In case of cancellation after 16:00 hrs on the day of arrival or in case of a no show, 100% of the room rate of the first overnight stay shall be charged.
In such case, the Begijnhof Hotel reserves the right to regard the agreement as terminated by operation of law and without the need to issue a prior notice of default.
For group reservations, which shall mean booking of 10 rooms or more, the following cancellation charges shall be invoiced in case of a partial or full cancellation of the number of persons:
- Cancellation up to one month prior to the day of arrival before the first check-in date: 20% of the full price of the reserved services.
- Cancellation between 1 month and 16 days prior to check-in* date: 50 % of the full price of the reserved services.
- Cancellation between 15 and 6 days prior to check-in* date: 75% of the price of the reserved services.
- Cancellation between 5 and 0 days prior to check-in* date: 100% of the price of the reserved services.
Begijnhof Hotel reserves the right to charge cancellation charges via the specified credit card details. In case of disagreements concerning the aforesaid cancellation information, the management reserves the right to decide unequivocally.
Each cancellation must be confirmed in writing and shall be final once it is confirmed by our reception.
(*) day of arrival
The customer may check-in starting from 14:00 hrs to 23:00 hrs on the day of arrival and should check out between 07:00 hrs and 11:00 hrs on the day of departure.
If the guest has not presented himself for checking in by 16:00 hrs without any prior intimation, the Begijnhof Hotel reserves the right to hire out the reserved room to another guest without further notification. If no similar room is available when the guest does present himself after 16:00 hrs, the Begijnhof Hotel has the right to regard the agreement as terminated by operation of law and without the need to issue a prior notice of default, without the guest thereby acquiring any right to claim damage compensation.
Groups can check in starting from 16:00 hrs to 23:00 hrs on the day of arrival, and should check out between 07:00 hrs and 11:00 hrs on the day of departure.
In case of late check-out, the Begijnhof Hotel reserves the right to charge an amount of €30 per hour.
Keys should be returned to the reception at the time of check-out. If keys are not returned, an amount of €50 per key shall be invoiced.
Early check-in is only possible based upon availability and in case of a supplementary €20 when check-in is desired before 14h.
In case of late check-out, the Begijnhof Hotel reserves the right to charge an amount of €30 per hour
The breakfast buffet is served in our breakfast room on the ground floor. If you wish to have your breakfast in your room, you may accordingly fill out the breakfast tag and hang it on your door handle, before midnight.
The price for a breakfast is €19 per person for guests and for those who booked a breakfast in their hotel room in advance, €25 for external guests, or for guests who book breakfast during their stay.
- between 0 and 3 years – free breakfast,
- between 4 and 12 years – €12.50 shall be charged for breakfast, and
- 13 years or older – they shall be charged at the price applicable to adults.
Monday, Tuesday, Wednesday, Thursday and Friday between 07:00 hrs and 10:00 hrs
Saturday, Sunday and public holidays – between 07:30 hrs and 11:00 hrs
You can visit our cosy bar & brasserie between 11:00 hrs and 23:00 hrs, each day*.
Our brasserie serves a selection of snacks between 12:00 hrs and 18:00 hrs, you can enjoy our full offering from 18:00 hrs and 21.30 hrs*.
Our prices include VAT and service charges.
*The last order may only be placed at least 15 minutes before closing time.
Children of all ages are welcome.
For children under 7 years, a surcharge of €35 per night for the use of cribs/infant beds shall be charged.
For children under 12 years, a surcharge of €45 per night for the use of extra beds shall be charged.
The hotel has 2 rooms for those with special access needs, one room is located on the ground floor, the second room is on the first floor, and is easily accessible by elevator. These rooms have bathrooms adapted to a limited extent. Please confirm the availability of these rooms before reservation. For electric wheelchair users, our hotel rooms do not have the necessary modifications.
Small pets are allowed in the hotel for an extra charge of €25, per night. Pets are not allowed in the breakfast room, bar and the brasserie section. At the time of reservation, please always notify whether you will be bringing a pet along with you, and if so, please provide a description of it. If the pet is not notified by email, the management reserves the right to refuse the same.
The Begijnhof Hotel has 2 hypoallergenic pillow cases and 2 hypoallergenic mattress covers. As regards feather beds (eiderdowns), we have genuine down and synthetic insulation. In case of allergy, please notify our reception at the time of requesting your reservation (or at least 2 days prior to arrival).
Our sauna is located on the second floor. Please keep in mind that the sauna must always be heated up to 30 minutes in advance, and therefore please notify the reception and book it in time. (Access to the sauna is based on availability.)
Charges for using the sauna shall be €7,50 per person/hour.
High-speed wireless Internet is available throughout the hotel and is free for guests. The password to log in will be provided at the reception.
Each room has a safe. The safe can be locked with a numeric code.
Ieder stuk dat vóór 9u00 aan de receptie afgegeven wordt, zal de volgende dag vanaf 12u00 terugbezorgd worden. Voor een terugbezorging op dezelfde dag (21u00) wordt een supplement van € 32,10 in rekening gebracht. Er is geen dienst of terugbezorging op zaterdagen, zondagen en feestdagen.
De fitness van ons hotel is dagelijks geopend tussen 8u30 en 23u00. Deze service wordt beperkt en gratis aangeboden aan onze hotelgasten. Het hotel is niet aansprakelijk voor ongevallen of letsels voortkomend uit het (verkeerd) gebruik van de toestellen.
Suites zijn ruimer qua oppervlakte en in tegenstelling tot de standaardkamers is het slaapgedeelte in de suites afgescheiden van het leefgedeelte waarin ook een salonnetje en een bureau te vinden is. Daarnaast is de badkamer ook ruimer en luxueuzer uitgerust (met een bubbelbad) en zijn er badjassen, slippers en luxe badproducten aanwezig.
The Begijnhof Hotel is bound to provide the guest with the services mentioned in the reservation confirmation. The descriptions, sizes, colours and the photos and drawings in the price lists, catalogues and/or website are only for information. If it is not possible for Begijnhof Hotel to provide the guest with the accommodation specified in the reservation confirmation, the Begijnhof Hotel shall have the right to provide the guest with alternative accommodation of the same category, or of the category that is available at that point in time. In this connection, the Begijnhof Hotel shall bear the additional costs if any, of the same. Begijnhof Hotel is not liable for accidents if any that may occur on the premises of the hotel, including the parking area. Begijnhof Hotel is not liable for loss, theft or damage caused by third parties to the guest, except the articles for which an express and written custody agreement was concluded.
The Guest is liable to Begijnhof Hotel for all the damage that he or persons accompanying him or to whom he provides accommodation in the buildings of the Begijnhof Hotel or in the internal or external appurtenances thereof, to the goods that form part of the hotel furnishings, or that belong to its personnel or to third parties. Prior to his departure, the guest shall immediately compensate the Begijnhof Hotel in all respects for any damage that he causes to the moveable and immovable property of the Begijnhof Hotel, on the simple request of Begijnhof Hotel.
Both the public as well as private areas of Begijnhof Hotel are non-smoking areas. If the guest and/or persons accompanying him or to whom he has provided accommodation violates this condition, the guest shall be liable to pay damage compensation of €150. Begijnhof Hotel reserves the right to suspend the fulfilment of its obligations and to regard the agreement terminated by operation of law and without the need for prior notice of termination, if the guest violates this provision.
All disputes that may arise under the General Terms and Conditions shall be exclusively subject to Belgian law and to the jurisdiction of the Court of Leuven, being the Commercial Court or the Court of First Instance and Justice of the Peace of the First District of Leuven.